
If you have run into problems understanding some of the new airline security rules then you are not alone. Knowing this, but not wanting to have a lot of long drawn out conversations with passengers in the security line at Newark and elsewhere, the Transportation Security Administration (TSA) has created a new blog where they will respond to user’s questions and feedback. According to an article at ComputerWorld:
TSA Administrator Kip Hawley noted on the blog that there is no time for agency personnel to answer passenger questions during the airport screening process. Screeners have no time to explain to passengers why they are asked to do certain things and can only demand that they follow orders. The blog, he said, provides a forum to explain processes and to allow passengers to suggest changes to the TSA checkpoint processes.
“One of my major goals of 2008 is to get TSA and passengers back on the same side, working together,” Hawley wrote. “We need your help to get the checkpoint to be a better environment for us to do our security job and for you to get through quickly and on to your flight. We will not only give you straight answers to your questions, but we will challenge you with new ideas and involve you in upcoming changes.”
Here at Tripinator we applaud any effort to open the lines of communication. (Granted we would say that anyway just to stay off “the list”).