Travel News Update - Tourist Riots, Hotel Fires All Male Employees, etc

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stranded-touistsHere is a travel nightmare for you. You are on vacation and your travel company goes out of business. What could be worse news? How about 40,000 passengers stranded around the world.

Anger at airport as XL rescue turns into a fiasco

Stranded victims of the XL holiday firm collapse threatened to riot and scuffles broke out after 400 travellers were effectively imprisoned in a departure lounge for 24 hours.

The incident highlighted the chaos surrounding some 40,000 British tourists marooned around the globe by the collapse of Britain’s third biggest holiday operator - despite a huge Civil Aviation Authority mission to bring most of them back.

Why is the USA a less attractive destination for Japanese tourists? We don’t know but they are studying the issue.

The vanishing Japanese tourist

OTTI statistics reveal that 3.7 million Japanese tourists visited the US in 2006. They represent the fourth-largest tourism market for the US behind Canada, Mexico and the UK. In 2006, Japan’s visitors spent approximately $16.03 billion in the US, but in 2006 the US experienced a 5 percent decline in the Japanese market following years of impressive growth.

United Airlines and Air Canada are heading in opposite directions with regard to the fees for that extra bag you want to bring along.

United Airlines increases fee to check a second bag

United is increasing the service fee to check a second bag on a domestic flight from $25 to $50 one way. These changes apply to customers who purchase a ticket on or after September 16, 2008 for travel within the US and to/from Canada, Puerto Rico and the US Virgin Islands on or after November 10, 2008.

Air Canada eliminates second bag fee

Air Canada announced today that in response to decreasing fuel prices, the airline is eliminating all second checked-bag charges implemented this spring and will be incorporating fuel surcharges into its advertised base fares on North American flights.

I am curious what our former Turkish exchange student would make of this story? Remember this is not a story about a crime just a management issue.

Turkish hotel fires philandering male staff

A small hotel on Turkey’s Mediterranean coast has fired all its male employees for repeatedly having affairs with foreign female guests, the manager said on Wednesday.

Pelin Yucel, manager of Image Hotel in Marmaris, said her 27-room hotel now only employs female staff. Most of the guests are British and Russian tourists, she said.

“We had been facing the same problem every year but after the last incident we decided to run the hotel by only female staff,” she said.

Remember to vote for the Amateur Traveler podcast at the year’s Podcast Awards.

And lastly the answer to the question that started this post. There are worst things than getting stranded.

Tanzanian lodge in court over leopard attack to French tourist’s son

A civil suit, first of its kind in Tanzania’s tourism history, took place in northern tourist city of Arusha this week against luxury Tarangire Safari Lodge over negligence that led to a leopard attack of a 7-year-old French boy.

Travel News Festival - September 10, 2008

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lifevest_aircanadaGas Prices Cause Airline to Remove Life Vests

Air Canada’s regional carrier Jazz is removing life vests from all its planes to save weight and fuel.

Jazz spokeswoman Manon Stuart said Thursday Transport Canada regulations allow airlines to use floatation devices instead of life vests provided the planes remain within 50 miles (80 kilometers) of shore.

50 miles? Just how far do they think I can swim?

IATA: Airlines will lose US$5.2 billion in 2008

The Air Transport Association (IATA) has said it is predicting that airlines will lose US$5.2 billion in 2008, due to slowing demand and high oil prices. Fuel is expected to rise to 36 percent of operating costs, up from 13 percent in 2002.

Why airline reregulation is no longer taboo

I spotted a surprising article that I spotted this week on airline de-regulation. de-regulation has general been held as a good thing that led to increased competition, lower fares and more flights. But some have started to question the downsides of this landmark change in 1978.

One observer with a unique perspective is Robert Crandall, the former chairman of American Airlines and a recognized industry leader — for better or worse — during his tenure in the business. In a speech before the Wings Club in New York City in June, Crandall noted the following: “The consequences (of deregulation) have been very adverse. Our airlines, once world leaders, are now laggards in every category, including fleet age, service quality and international reputation. Fewer and fewer flights are on time. Airport congestion has become a staple of late-night comedy shows. An even higher percentage of bags are lost or misplaced. Last-minute seats are harder and harder to find. Passenger complaints have skyrocketed. Airline service, by any standard, has become unacceptable.”

Australia issues travel advisory warns of high risks for travelers to US

In a fresh travel advisory issued on Sunday, the Australian government’s Department of Foreign Affairs and Trade has warmed of “high risks” of terror attacks on domestic and international flights in and to the United States.

Sure, but what about those of us who are already here?

Delta, JetBlue and NYC airports highlight list of chronically delayed flights

Delta subsidiary Comair flew the eight most chronically delayed flights in July, including three that arrived late every time they flew. Overall, 19 of the nation’s 30 most-chronically delayed flights flew under the Delta logo, though all of the offending flights were operated by Delta’s regional affilaites and not by Delta itself. The worst performer was Comair Flight 5292 from Minneapolis/St. Paul to New York JFK, which arrived late all 31 times it flew in July, the latest month for which data is available from the Department of Transportation (page 14). The average delay for Flight 5292: 134 minutes. That flight also arrived late every time it flew in June, as well, arriving behind schedule by an average of 123 minutes during that month.

Is that really fair? Do you know how hard it is for people in Minnesota to say goodbyes?

Chill out, comfortably, at these ‘ice lounges’

Minus5 Las Vegas (as in minus 5 degrees Celsius) in the Mandalay Bay casino/resort complex, which may open by the end of the month, is similar to chill-out establishments in Stockholm (the Absolut Icebar) and other minus5s in Australia and New Zealand. Patrons, who pay $30 to enter the 1,200-square-foot lounge in Vegas, will be loaned parkas and gloves, sit on ice chairs and sip a drink (one included in the entry fee) in frozen glasses.

JetBlue flight diverted after fight breaks out

A JetBlue flight from Boston, Massachusetts, to Fort Lauderdale, Florida, was diverted Saturday when a fight broke out after someone was smoking in the bathroom, federal officials said. A JetBlue plane was held in North Carolina for two hours while passengers were interviewed. One passenger aboard JetBlue Flight 455 was taken into custody at Raleigh-Durham International Airport in North Carolina after the plane landed about 5:45 p.m.

one-euro-villaA Villa for One Euro?

You read that right. In the picturesque hilltop town of Salemi in western Sicily, the mayor is selling old stone villas in the historic town center for one euro (approximately $1.41) apiece. The catch? These villas were damaged in the 1968 earthquake, and have stood unoccupied and deteriorating for the past 40 years. Sound appealing? Once you buy the villa, you must restore it in two years in a way that respects its original character and in accordance with the architectural standards established by the town council; you must also hire local builders, architects, decorators, and plumbers to do the work, reports Times Online, “since the aim of the scheme is to help the local economy.”

Air Travel A La Carte

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It seems like each day when I open my news reader, newspaper or email I see more information about additional fees that the airlines are charging their customers. Rarely this this a change in the ticket price itself. All of these fees are also additional to the taxes and airport fees that get added onto a ticket. When all is said and done a $300 airline ticket can easily cost $450.

Recent stories include:

US airlines want lighter bags

  • Starting May 5, United Airlines will charge passengers with domestic nonrefundable economy tickets $25 to check a second bag.
  • Spirit Airlines said that it would double charges for all checked bags: to $10 a bag if reserved, and to $20 without reservations.

    Air Canada to charge for customer service

    Air Canada said passengers who opt to pay an additional $25 one-way on short-haul flights and an extra $35 one-way on long-haul routes within North America will receive “speedy” access to “specially-trained” customer service agents who will help rebook flights on Air Canada or other airlines, as well as pay for hotel stays and meals, if necessary.

    Unbundling Air Fare Costs

    • Delta matched earlier moves by United and USAirways to charge $25 for a second checked bag. This fee ” will not apply to first-class or business-class customers or members of Delta’s frequent-flier program who log at least 25,000 qualifying miles of travel per year.”
    • JetBlue also announced a fee for seats with more legroom, a practice used by United for many years.

    Passengers paying for everything in flight

    • Last year Air Canada got international attention for piloting a pay-for-your-own-pillow plan — a $2 Comfort Kit with a blanket and inflatable pillow.
    • On Air Canada if you do not check in any luggage, you can get a $10 discount on your Air Canada Tango fare.
    • Air Canada charges an extra $20 per passenger for bookings made via telephone instead of the website, up to a maximum of $50 per booking.

    Delta raises fees for mileage tickets, children flying alone

    • Delta Airlines boosted its unaccompanied-minor fee — the charge to transport a child between the ages of 5-14 flying alone — from $50 to $100 each way on a nonstop flight, the same it has been charging for connecting flights.
    • Frequent fliers will be charged a $25 “handling fee” for award tickets booked over the phone with a Delta representative that include a segment on a partner airline, such as Alaska or Northwest. That’s on top of an increase from $20 to $25 for booking any type of ticket on the telephone.
    • Delta, based in Atlanta, also said it will boost the charge from $75 to $100 for taking a pet in the cabin, and will raise the cost of taking an oversized bag from $100 to $150.
    • Northwest’s fee for children traveling alone on connecting flights also goes up to $100 for tickets issued after today.

    Part of what is starting to drive passengers crazy is the unpredictable nature of the fees. My boss and another co-worker recently took a weekend trip from London to Estonia. There was no extra fee for luggage on the way to Estonia but $300 in fees for the return flight which was more than the cost of the tickets.

    In these days of rising jet fuel we have seen ATA and Aloha airlines cease flights recently and Alitalia is reported to be close behind them. Fees like this are likely to continue to increase until passengers start complaining or more importantly traveling less. So what can you do?

    • Pack lighter
    • Pack your lunch
    • Dress warmer (you may not have a blanket and it takes bulkier clothes out of your luggage
    • Pack your own headset
    • Don’t call the airline if you can use their website instead

    Copyright 2009 by Chris Christensen